𝐖𝐞 𝐩𝐮𝐭 𝐨𝐮𝐫 𝐦𝐞𝐦𝐛𝐞𝐫𝐬 𝐟𝐢𝐫𝐬𝐭!
Credit unions have topped the national CXi Ireland Customer Experience league table for an incredible, eighth consecutive year.
Irish credit unions are the first organisation worldwide to win this award eight times in a row!
The Customer Experience Insight (CXi) Report is published annually by the CX Company based on a survey carried out on their behalf by Amárach Research. Over 33,000 experiences were evaluated using the CX Framework, including value, channel usage, how important employees are to the customer experience, and net promoter score (NPS) which measures the loyalty of customers to a company.
We pride ourselves on providing the best service to our members, we are delighted to have this service recognised by being voted 1st place in Irelands Customer Experience Insights Report!